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How Can We Improve Citizen Engagement Initiatives? Here’s 5 Ways.
Citizen participation is at the foundation of democratic values, and is a fascinating area of study. When citizen participation programs are implemented effect… Rosetta Carrington Lue‘s insight:...
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Eliminating the Black Binders and Building Communities
Before the Neighborhood Liaison program I would attend community meeting after community meeting where I would run into the same types of members. Members who were frustrated, who’d been long...
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Call for Customer Service Speakers!
Mark your calendars! Philly311 will be hosting a customer service focused speaking series and would like YOU to participate in it. Event: The 311 Customer Service Winter Series. The series will...
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10 Things Revolutionizing the Customer Experience in City Government in 2015
As the year inches towards a closing, I can’t help but to reflect on all that the City of Philadelphia has accomplished in the past year. With the implementation of a new customer relationship...
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Addressing Unexpected Problems on the Road to Progress
My team and I have been working on procuring and implementing a new city wide CRM (Customer Relationship Management) system for nearly two years now. The system will improve the City’s ability to...
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Creating a Welcoming and Connected City: The story of Philly311’s Youth...
A few weeks ago I posed a challenge to my Philly311 Customer Service Programs and Engagement Strategist, Amanda V. Wagner: Create a program that encourages young people to be civicly involved. Amanda...
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